Technical Reputation and Giving Back
Their Reputation
Unlike buying office furniture, if our voice and data provider goes out of business
we end up in deep trouble. Our voice and data provider should spend months each
year training their staff and technicians on the products that they carry. Contrary
to common knowledge, voice systems require more training each year for a technician
than do most data systems. It is imperative that our voice and data provider have
a good community reputation, good referrals, that they have been in business for
a substantial amount of time, and that they have backup solutions. If your voice
and data provider doesn't have these in place at their business, fire them.
The more you give the more you get. One common element among great voice and data
providers is the companies who give back to their communities are generally the
best in that community. If our voice and data provider isn't supporting our community,
ask them why? The best voice and data providers give back to their community.
